Dovel Technologies is looking for a Production Support “ Java Applications #HiringJavaProfessionalsWorkFromHome #FindJavaJobsRemote
Job Family: Software Development & Support (Digital) Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust What You Will Do: Guidehouse provides Tier 2 and Tier 3 level production (help desk) support for a suite of applications for a US Government client. There is limited interaction with the end users, rather, the Tier 2 level of support addresses escalated matters that entail coordination between the IT organizations, Production 3 support, and application development teams. This position requires working Monday-Friday during the hours of 7:00am-3:30pm EST, including a 30-minute lunch break. Coverage after 3:30 will be provided by another team member. Receive application support requests from the Level 1 help desk or other help desks, perform initial triage and root cause analysis, provide level of effort estimations as well as administrative and technical resolutions associated with the clients custom application suite. Create tickets and/or confirm ticket receipt in Governments Remedy ticketing system. Provide support through triaging and resolving Level 2 incidents and break-fix issues. Perform remote troubleshooting though diagnostic techniques and pertinent questions. Coordinate with the end users and collect extensive details about the trouble, as needed. Perform all activities required for diagnosing, debugging, developing/coding, testing, and assisting with promoting the software to production and perform quality assurance on software defects after the application release. Monitor applications and report system issues in a way that enables them to be systematically recorded, prioritized, solved, and tracked to closure and determine the cause of system issues and document the results of the analysis. Provide incident reports to the Government, as required. Perform application account maintenance, password resets as well as system account management, inclusive of issues related to logging in, management of software versions and access roles. Manage access as required for application support, privileged access request, and support tools. Perform alternatives analysis and provide the best solution recommendation based on the issue and details provided by customers. Perform or assist with operational changes and methodologies. Communicate with customers and/or stakeholders regarding system outages and trouble resolution, as required. Keep track of scheduled patches and maintenance work to be conducted by Government. Utilize and comply with existing applications standard operating procedures to support the suite of applications and follow Government processes and guidelines for promoting application changes or releases. Provide emergency and non-business hour applications support for high priority tickets that must be responded to when an action is required during non-business hours. Walk the customer through the problem-solving process. Direct unresolved issues to the appropriate Production Support Level 3 Analyst. Follow-up and update customer with status and information and document in repository. Identify and suggest improvements on procedures. Write and/or revise training manuals and operational procedures. Conduct smoke test of applications and run Chronos. Prepare weekly reports and review with stakeholders. Attend the daily stand-up calls and weekly IPT meetings and be able to discuss on the remedy ticket status and resolution. What You Will Need: US Citizenship and the ability to obtain and maintain a federal Public Trust 2+ years experience providing application production support for a US Government agency. Experience working with users to address technical issues. Familiarity with Remedy ticketing system, or similar IT help desk ticketing system. Ability to manage multiple tasks with varying priorities. Excellent written and verbal communication skills. What Would Be Nice To Have: Bachelors Degree. Familiarity with TSA or similar DHS customer. Active DHS EOD clearance. Experience with database modeling, SQL queries and PL/SQL stored procedures. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Parental Leave 401(k) Retirement Plan Group Term Life and Travel Assistance Voluntary Life and AD&D Insurance Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts Transit and Parking Commuter Benefits Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities Employee Referral Program Corporate Sponsored Events & Community Outreach Care.com annual membership Employee Assistance Program Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) Position may be eligible for a discretionary variable incentive bonus About Guidehouse Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.