Stellent IT is looking for a Lead Customer Experience Strategist, Remote  #HiringJavaProfessionalsTelecommute #JavaJobsTelecommute

Lead Customer Experience Strategist Location: Remote Interview: Phone + Skype Job description: Lead Customer Experience Strategist knows a lot about energy consumption / Utility background.. Needs understanding of technology the devices that go into the house Willing to learn new technology.. develop surveys for customer. Job Duties & Responsibilities Drives key initiatives that deliver exceptional customer experiences Establishes processes, methodologies, and benchmarks for customer experience analytic Serves as a subject matter expert to design and support user experiences, system enhancements and process changes as well as develops requirements, performs system testing and ensures business goals are met Acts as a change agent by engaging stakeholders cross functionally and advocating for improvements and adoption of changes Extracts and manipulates data, conducts analysis, determines conclusions, and communicates insights and actionable recommendations on the customer experience to the working team and senior leadership Creates ideal state customer journeys and collaborates with functional areas and owners to execute the optimal vision Monitors journey performance across channels and ensures it reinforces the customer experience vision Develops and implements ongoing plan to capture voice of customer and uses findings to drive improvements Leads customer retention initiatives across all business lines Interacts with customers to improve customer satisfaction and retention Performs other job-related duties as assigned Required Qualifications Bachelor’s Degree Experience: 6+ years Preferred Qualifications Supervisor/Management Experience: 1+ years Yogesh Sharma (“Believe you can and you’re halfway there.”) Theodore Roosevelt Sr. IT Tech Recruiter (Java, Security, Embedded, Network, Salesforce, DBA) Phone: 2017789311 Email: Yogesh@ Gtalk: Yogesh LinkedIn:

Stellent IT